Refund Policy

Important Notice

Exam vouchers are digital products. Please read this policy carefully before purchasing.

Once a voucher code has been delivered or revealed, it is non-refundable.

This is an industry standard practice for exam vouchers because:

The voucher code can be used immediately after delivery

We cannot verify if the code has been used

Orders can be cancelled and refunded only if:

Payment has been made but voucher codes have NOT yet been sent

You contact us within 24 hours of payment

If you experience technical issues with your voucher:

We will work with CompTIA to resolve the issue

A replacement voucher may be provided if the issue is verified

Expired vouchers cannot be refunded or exchanged.

Vouchers are valid for 12 months from date of purchase

It is your responsibility to use the voucher before expiration

For bulk institution orders:

Unused, unassigned vouchers may be returned within 30 days

A 5% administrative fee applies

Email: support@cozeal.ai

Include your order number and reason for the request.